FAQ’S

The Story About Us

Frequently Asked Questions

I would like a quote for my business, what do I need to do?

Fill in the form on the Home page or contact us page. Alternatively contact 0191 337 1601 or email info@bizwaste.co.uk

How do we make payments?

All payments are collected by Direct Debit.

Can you tell me a collection time?

We are unable to guarantee times due to frequent changes to driver routes and jobs.

Will my collections always be on the same day?

Once your contract is arranged, we will then arrange your services and a usual collection day will be given to you. Please ensure your bins are always available for collection as sometimes the collection days may differ due to other factors.

My bins weren’t collected, what do I do?

Please contact our office as soon as possible on 0191 337 1601 or email info@bizwaste.co.uk and we will look into it for you.

What is a Wasted Journey?

If your bins are not presented for collection, blocked by vehicles etc, or for whatever reason are unable to be emptied then you may be charged a wasted journey charge. Collection drivers are on a strict timetable and often work on their own, they are often unable to wait around. We will do all we can to help you avoid these charges but cannot avoid them completely.